FAQ

Q. How do purchase my order on the site?
To order your purchase:-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, you need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
WWW.KAUFMANN.COM.MY offers various kind of Payment Methods as shown below:-

  1. Ipay88 (Visa or MasterCard / Online Banking) 

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  1. Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. What is the product's transaction currency?
All products transaction currency will be done in MYR

Q. Order Information and Tracking
Currently, all orders are fulfilled by BBB EXPRESS. We will update you with your tracking number via email; you may also find your shipment tracking details via Kaufmann account on our online store. Once your order has been shipped out of our warehouse, you may trace your tracking number on the respective courier service websites for the status of your parcel.
Orders should be received within 7 working days after payment has been confirmed.

Q.  Changing Your Order
As we aim to deliver your purchase(s) to you as quickly as possible, you may cancel your order within 24 hours upon purchase made.

Q. Contacting Customer Service
Our Customer Service team is happy to assist with questions you have about Kaufmann. You may email us the inquiries to inquiry@kaufmann.com.my and we will try respond to you by the next working day.

Q. Coupon And Promotion Code
Coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the "Promo or Coupon Code" field on the left side of the cart, under the list of products being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.
** Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a details link next to it that will list any applicable exclusions for your convenience. **

  1. Usually, if a coupon code isn't working, It may have been entered incorrectly or has expired. Please check your coupon code for the following:
  2. Coupon codes are often case sensitive, so be sure you're entering it in the proper case. Also, double-check to ensure you're typing the numbers and letters in the correct order.
  3. Most coupon codes cannot be combined with other coupon codes or site offers and promotions.
  4. Your coupon code may have expired. If the coupon code has expired, you'll receive an "Expired Promo Code" error message under the coupon and promo code box.
  5. Some coupon codes are valid only on specific products and will not work with non-qualifying products. You can check coupon or promotional exclusions with the details link once the coupon is applied in your cart.

Q. Product Warranty
Please bring along your proof of purchase and products that are under warranty to any of Kaufmann outlets for claim purpose. To avoid hassle, you may email us and we will advise you to visit your nearest location to proceed with the claim. Please send your request to inquiry@kaufmann.com.my.